Lowest Rate Guarantee
We offers the following "Lowest Rate Guarantee": If you have reserved a hotel
room through Precision Reservations and then show us that you could book the same room for the
same dates at a lower rate that is viewable and bookable on another website within 48 hours
of booking your room with us, we will either match that rate or beat it. For a claim to be valid
under this guarantee, it must satisfy all relevant Terms and Conditions and be submitted in
compliance with the Claims Processing procedures below.
The Lowest Rate Guarantee applies to a Competing Rate with rate terms that are substantially
similar to those terms found on the booking made through a Precision Reservations website
(the "Precision Reservations Rate"). Such rate terms may include advance purchase requirements,
prepayment and deposit requirements, cancellation, and change policies. The Lowest Rate Guarantee
does not apply to a Competing Rate with Rate Terms that, at the sole discretion of Precision
Reservations, are more stringent than the Rate Terms offered by Precision Reservations.
The Lowest Rate Guarantee does not apply to unpublished rates, which include private rates,
packaged rates, hotel rooms sold as part of a travel package, and rates not available to the
general public. Rates not available to the general public include corporate discount rates,
group rates, meeting rates, any rates requiring membership in a club such as AAA rates or AARP
rates, loyalty program, or other organization where the rates are targeted specifically toward
a specific group of individuals and not intended for the general public.
A claim must be submitted within 48 hours after making the original reservation through a Precision
Reservations website, and at least 72 hours before your scheduled arrival at the hotel where the
reservation is held. The original reservation with Precision Reservations must be fully completed
with valid credit card information for this guarantee to be applicable. An original reservation
refers to the initial reservation made through a Precision Reservations website and does not
include modified or cancelled reservations.
Precision Reservations Customer Service Agents have the sole right and discretion to determine the
validity of any claim, including, but not limited to, determining that it is for the same hotel,
room type, dates, and that it meets all Terms, Conditions, and Claims Processing requirements.
Upon validation of the claim, a Customer Service Agent will send an e-mail or other communication
to you that includes the Booking ID number and the new rate you will be charged. If you have not
received a confirmation from the Customer Service Department within 48 hours of submitting a claim,
you may contact a Customer Service Agent by phone or e-mail to check the status of your claim.
In the case of bookings where your credit card has already been charged, Precision Reservations will
refund the difference to your credit card, if applicable, within 10 business days of submitting your claim.
Precision Reservations Lowest Rate Guarantee cannot be combined with other offers or promotions.
Precision Reservations reserves the right to amend, revise, supplement, suspend or discontinue
the Lowest Rate Guarantee at anytime in its sole discretion and without prior notice.
Reservations secured via Precision Reservations are also now backed up with our Reservations Guarantee.
If your confirmed reservation at the hotel (for which you have been issued a voucher)
is not available or cannot be honored when you arrive to check-in and no other room
types that you had booked are available, immediately contact our 24-hour Customer Service
Center at the contact number(s) listed on your hotel voucher. Our Customer Service Agents
will arrange a room at another convenient and comparable hotel and Precision Reservations will pay for the first
night's stay, equivalent to the actual cost of a 1 night stay based on the original reservation,
including any tax and service charges. Also, just provide a receipt and we will also pay
for all communication costs to our office.
If you wish to cancel your booking before the cancellation due date specified in the confirmation email,
a cancellation fee of US$20 will apply.
Any cancellations received after the cancellation due date specified in the confirmation email
(including requests made within this period) are subject to a minimum of a 1 (ONE) night
cancellation fee, unless you are notified otherwise in the confirmation email. The additional US$20
cancellation fee will NOT be charged in this case. Failure to arrive at your hotel will be treated
as a late cancellation and will incur a minimum cancellation fee of one (1) night, or more, per
room, unless otherwise specified in the confirmation email.
Any changes to your reservation must be made through our agents and not directly with the hotel.
This applies to change of dates, extension of stay, early check out, delay of arrival or
cancellation in full or in part. Any problems or questions on your reservation prior to arrival
or during your stay at the hotel should be directed to our Customer Service agents. We must be
notified of all cancellations within our normal office hours from 08:00-18:00 (GMT+7).